• Empathy for customers.
• Passionate about providing excellent support.
• Fluent English (Written English and Grammar)
• Capacity to explain clearly a technical problem/solution to a customer/colleague.
• Polite and understanding nature.
• Troubleshooting experience / Problem solver / Self-starter.
• At least 1+ years of experience with WordPress Support. If you're a developer and you think have the similar skills mentioned here, you can apply as well.
• Understanding and ability to modify website's styles and debug CSS.
• Familiar with tools like HelpDesk, Jira, GitHub would be a plus.
• Curious to learn and grow.

Bonus Points

• Ability to write AND/OR understand PHP.
• Ability to write AND/OR read jQuery, JavaScript, and any JS framework.
• WordPress theme/plugin development experience.

Job Description

• Respond to support questions about ThemeGrill themes, plugins, and products: https://themegrill.com/wordpress-themes/.
• Provide general and technical support to users via Email, Chat, Support Tickets, and Forums.
• Gather feedback from customers and prepare the necessary documents.
• Collaborate with the developers to resolve issues and achieve better results.
• Testing and evaluating new features and technology.
• Other related duties as assigned.
• Note: If you're interested in development as well, you can work on support and development side-by-side.

Applying Procedure

Interested candidates can send links, Projects of your best work till now along with CV and Cover letter via Apply Now **
**