WordPress Technical Support

ThemeGrill . (Posted: 3 months ago)

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Deadline: Expired 57 Days ago
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Position

Junior Level

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Locations

kathmandu

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Job Type

Full Time

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Qualification

B.E. in Computer Science , Bachelors in Computer Science , Bachelor’s degree

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Experience

1+ years

Description

  • Empathy for customers.
  • Passionate about providing excellent support.
  • Fluent English (Written English and Grammar)
  • Capacity to explain clearly a technical problem/solution to a customer/colleague.
  • Polite and understanding nature.
  • Troubleshooting experience / Problem solver / Self-starter.
  • At least 1+ years of experience with WordPress Support. If you're a developer and you think have the similar skills mentioned here, you can apply as well.
  • Understanding and ability to modify website's styles and debug CSS.
  • Familiar with tools like HelpDesk, Jira, GitHub would be a plus.
  • Curious to learn and grow.

Bonus Points

  • Ability to write AND/OR understand PHP.
  • Ability to write AND/OR read jQuery, JavaScript, and any JS framework.
  • WordPress theme/plugin development experience.

Job Description

  • Respond to support questions about ThemeGrill themes, plugins, and products: https://themegrill.com/wordpress-themes/.
  • Provide general and technical support to users via Email, Chat, Support Tickets, and Forums.
  • Gather feedback from customers and prepare the necessary documents.
  • Collaborate with the developers to resolve issues and achieve better results.
  • Testing and evaluating new features and technology.
  • Other related duties as assigned.
  • Note: If you're interested in development as well, you can work on support and development side-by-side.

Applying Procedure

Interested candidates can send links, Projects of your best work till now along with CV and Cover letter via Apply Now **
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Jagirhouse.com is one of the leading online job portal and software company in Nepal. Our primary goal has always been providing recruitment solutions to employers finding, Read more...