Job Description:

• Assist the communications team in meeting their goals.
• Producing high-quality documentation that is appropriate for its intended audience.
• Working with internal teams on product and documentation requirements.
• Writing easy-to-understand user interface text, online help and developer guides.
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
• Draft quality documentation that meets applicable standards and is appropriate for its intended audience.
• Write easy-to-understand user interface text, online help and developer guides.
• Create tutorials to help end-users use a variety of applications.
• Create and maintain the information architecture.
• Undertake other ad hoc duties.

Required Knowledge, Skills, and Abilities:

• Ability to document required information while paying attention to detail.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• Good verbal and written communication skills in English language.
• Working knowledge of Microsoft Office.
• Able to demonstrate good time management and organizational skills.
• Basic familiarity with the SDLC and software development (preferable).
• Familiar with designing tools for flowcharts and diagrams (preferable).

Education + Experience:

• University degree in Computer Science, Engineering or equivalent is preferred.