Senior Support Engineer (Application Support)

LIS Nepal . (Posted: 2 years ago)

favorite_border
Deadline: Expired 933 Days ago
trending_up
Position

Senior Level

my_location
Locations

Lalitpur

work_outline
Job Type

Full Time

school
Qualification

Please check details below.

card_membership
Experience

Please check vacancy details.

Description

We are looking for a self-driven, motivated and result oriented professionalto be part of our dynamic team as a “Senior Support Engineer (Application Support)”. Details of the same have been highlighted below:

Key Responsibilities

  • Actively participate in client communication and resolve client queries when necessary.
  • Handle multiple clients and communicate with them in case of any criticality.
  • Troubleshoot and resolve the undocumented errors.
  • Actively participate in defect prevention activities like recording the defects and appropriate action items.
  • Adhere to the Service Level Agreements.
  • Provide functional guidance to the team.
  • Handle CR and application/batch related tickets.
  • Perform root cause analysis and provide resolutions for erroneous or unprocessed transactions.
  • Communicate and coordinate with the batch monitoring team regarding erroneous or abnormal situations.
  • Investigate issues that need L3, L4 levels of support.
  • Filter incidents that are not under support scope, soliciting the assignment or involvement of other necessary teams to the resolution of the call.
  • Timely monitor/review team member’s performance and mentor/train them when required.
  • Research on new technical and functional areas.
  • Periodically report to supervisors and stakeholders.
  • Perform additional duties as assigned.

Required Qualifications

  • Bachelor’s degree, with a technical major, such as engineering or computer science.
  • Minimum of 3 years of work experience in support.
  • Must possess strong oral and written communication skills.
  • Must have the ability to anticipate potential problems, determine and implement solutions.
  • Must facilitate incident and problem management.
  • Must transfer knowledge in transition on batch monitoring activities to the newly joined team members.

Mandatory Experience/Requirements and Skills

  • Willing to work in shifts.
  • Experience in support levels L2 and L3.
  • Technical Skill in- SQL, UNIX, Shell Scripting, any ETL and Reporting tool.
  • Experience in understanding and documenting the application support issues.
  • Must have the ability to work independently and in a team environment.
  • Must be able to learn and apply new trends and technologies in IT.

Preferred Experience & Technical Skills

  • Retail domain knowledge or experience will be an advantage.
  • Knowledge of Python, shell-scripts will be an added advantage.
  • Experience of Support tools like JIRA Service desk, HubSpot, Zendesk, Bugzilla is desirable.
  • Experience of Cloud environments like AWS and Azure is desirable.
  • Prior knowledge in version control system like GIT, SVN, and Mercurial will be an added advantage.
  • Willing to travel outside the country as per need.
  • International exposure/experience will be an added advantage.

Interested candidates are requested to send in their cover letter and resume clarifying their work experience and expected salary to [email protected] by 10 December, 2022.

whatshot

1.0 Open Positions

Jagirhouse.com is one of the leading online job portal and software company in Nepal. Our primary goal has always been providing recruitment solutions to employers finding, Read more...