Senior Support Engineer (Application Support)

LIS Nepal . (Posted: 2 months ago)

favorite_border
Deadline: Expired 43 Days ago
trending_up
Position

Senior Level

my_location
Locations

Lalitpur

work_outline
Job Type

Full Time

school
Qualification

Please check details below.

card_membership
Experience

Please check vacancy details.

Description

We are looking for a self-driven, motivated and result oriented professionalto be part of our dynamic team as a “Senior Support Engineer (Application Support)”. Details of the same have been highlighted below:

Key Responsibilities

  • Actively participate in client communication and resolve client queries when necessary.
  • Handle multiple clients and communicate with them in case of any criticality.
  • Troubleshoot and resolve the undocumented errors.
  • Actively participate in defect prevention activities like recording the defects and appropriate action items.
  • Adhere to the Service Level Agreements.
  • Provide functional guidance to the team.
  • Handle CR and application/batch related tickets.
  • Perform root cause analysis and provide resolutions for erroneous or unprocessed transactions.
  • Communicate and coordinate with the batch monitoring team regarding erroneous or abnormal situations.
  • Investigate issues that need L3, L4 levels of support.
  • Filter incidents that are not under support scope, soliciting the assignment or involvement of other necessary teams to the resolution of the call.
  • Timely monitor/review team member’s performance and mentor/train them when required.
  • Research on new technical and functional areas.
  • Periodically report to supervisors and stakeholders.
  • Perform additional duties as assigned.

Required Qualifications

  • Bachelor’s degree, with a technical major, such as engineering or computer science.
  • Minimum of 3 years of work experience in support.
  • Must possess strong oral and written communication skills.
  • Must have the ability to anticipate potential problems, determine and implement solutions.
  • Must facilitate incident and problem management.
  • Must transfer knowledge in transition on batch monitoring activities to the newly joined team members.

Mandatory Experience/Requirements and Skills

  • Willing to work in shifts.
  • Experience in support levels L2 and L3.
  • Technical Skill in- SQL, UNIX, Shell Scripting, any ETL and Reporting tool.
  • Experience in understanding and documenting the application support issues.
  • Must have the ability to work independently and in a team environment.
  • Must be able to learn and apply new trends and technologies in IT.

Preferred Experience & Technical Skills

  • Retail domain knowledge or experience will be an advantage.
  • Knowledge of Python, shell-scripts will be an added advantage.
  • Experience of Support tools like JIRA Service desk, HubSpot, Zendesk, Bugzilla is desirable.
  • Experience of Cloud environments like AWS and Azure is desirable.
  • Prior knowledge in version control system like GIT, SVN, and Mercurial will be an added advantage.
  • Willing to travel outside the country as per need.
  • International exposure/experience will be an added advantage.

Interested candidates are requested to send in their cover letter and resume clarifying their work experience and expected salary to [email protected] by 10 December, 2022.

Jagirhouse.com is one of the leading online job portal and software company in Nepal. Our primary goal has always been providing recruitment solutions to employers finding, Read more...