Digital Executive

daraz.com.np . (Posted: 1 year ago)

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Deadline: Expired 702 Days ago
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Salary

Based on experience

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Position

Entry Level

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Locations

kathmandu

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Job Type

Full Time

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Qualification

Bachelor

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Experience

More than or equals to 1 year

Specification

  • Bachelors Degree with minimum of 1 years of experience in related field
  • Strong written communication skills and interpersonal skills
  • Must be a Team Player with good decision making ability

Description

  • Learn Daraz systems and processes as and when guided
  • Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
  • Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up
  • Maintain the interaction quality and productivity as per the set KPI targets & ensure company compliance
  • Suggest improvement areas as per customer feedback and self-analysis

Benefits

  • An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
  • Work closely with country and group level management to build e-commerce in Nepal
  • Hands-on experience in leading a team and growing a business
  • Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
  • Five days working week 
  • Benefit package: Social Security Fund, Fuel Expenses, Employee Discount Voucher, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up

Applying Procedure Please CLICK HERE to apply for the position If you have been referred by a current or past Daraz employee, please mention the referrer’s full name and contact information in the cover letter itself

Skills

#Communication #Decision Making #Interpersonal #Team Player
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