- Learn Daraz systems and processes as and when guided
- Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
- Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up
- Maintain the interaction quality and productivity as per the set KPI targets & ensure company compliance
- Suggest improvement areas as per customer feedback and self-analysis
Benefits
- An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
- Work closely with country and group level management to build e-commerce in Nepal
- Hands-on experience in leading a team and growing a business
- Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
- Five days working week
- Benefit package: Social Security Fund, Fuel Expenses, Employee Discount Voucher, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up
Applying Procedure
Please CLICK HERE to apply for the position
If you have been referred by a current or past Daraz employee, please mention the referrer’s full name and contact information in the cover letter itself