• Bachelors in BBA/BBS
• Fresher can also apply
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
• Greet customers warmly and ascertain problem or reason for calling
• Work with customer service manager to ensure proper customer service is being delivered
• Resolve customer complaints via phone, email, mail or social media
• Should have strong knowledge in banking and accounting
• Should provide support service to clients. Should be careful in responding to the customer’s issues
• Should take full responsibility for customer satisfaction issues

Applying Procedure:

Interested candidates can send us your CV at [[email protected]] OR,