Position: Customer Care Executive (Home Based)

Number of Position: 3

Work Timing for Customer Care Executive: Customer Care Executive will be required to work for eight (8) hours a day for six (6) days a week for twenty-six (26) days in a month. One (1) day weekly off is provided and the day for the off is as per rotational shift and prescribed by the reporting manager. During the work hours the professional is required to login on the prescribed software/s of the company to mark his/her attendance and be available online through-out the shift time.

Requirements for operations:

• Dedicated computer / laptop for work with good internet connectivity capable of handling audio/video calls
• Basic software like MS Office (Word/PowerPoint/Excel), Skype, WhatsApp, Google Chrome, font and software to communicate / work in the language of the region etc.
• Proficiency in using above hardware and software

Job Responsibilities:

• Handling query on Facebook
• Updating the available doctor about the user
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Enter and update customer information in the database
• Handle grievances to preserve the company’s reputation
• Call users who are interested in our services and create sales
• Keep records of calls and sales and note useful information

Expectations / Cultural Traits:

• Experience on one or more of below profile will be of added advantage:
• Experience in talking to HNIs, Corporate, etc.
• Experience in handling Outbound & inbound calls
• Experience in handling / calling for Loyalty & referral programs
• Experience of selling products/services as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of spoken & written English & Nepali fluency with other languages will be an added advantage
• Excellent communication and interpersonal skills
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Must be open to flexible hours working
• Good knowledge about social media like Facebook

Applying Procedure Please send your updated resume to [email protected] with job title as Email subject.