Account Support Officer (Technical Services)
Required No.: 10

Job Description:

• Software training, software installation and troubleshoot the cooperative customer issues.
• Follow up and make scheduled call backs to clients where necessary regarding the services and ensure their issues are completely resolved.
• Field visit in regard to accounting/finance related technical services inside and outside of the valley.
• Identify and escalate priority issues per client specifications.
• Check the daily support operations and report it to the supervisor.
• Logging and maintain records of customer queries.
• Maintain the security and integrity of client’s database.
• Stay current with system information and updates regarding company product and services.
• Provide training and technical assistance on operating software.

Job Specification:

• Strong and effective communicator with excellent interpersonal skills.
• Excellent phone manner and respond to customers feedback appropriately.
• Ability to work independently or as part of a team.
• Knowledge of cooperative accounts and financial management.
• Literacy in Microsoft office package, email and internet.
• Competency in accounting/financial principles.
• Knowledge of any financial software and experience in cooperative will be of an added value.

Academic Qualification:

• Bachelor Degree (BBA/BBS) with Account or Finance major (Completed or Running).

The applicants are requested to send their CV/RESUME along with cover letter within 09th Mar, 2022 in the following email id: [email protected]. Only short-listed candidates will be contacted for the further process of recruitment.